A. What is the average delivery time?
We use the postal delivery system. Therefore, the time may vary depending on the location and the specific service (UPS, USPS).
B. How do I return or exchange a product?
The details are contained in our policies. Click here to learn more.
C. Do I need to register to make a purchase?
No. We use a cookie system where your data is automatically stored. If you clear your browsing data, some data may be deleted and will need to be re-entered on your next purchase.
D. What is a newsletter?
It is a system where you register your email and periodically receive news, promotions, launches – and much more – in your inbox. It’s a great way to stay updated with the latest from our store.
E. How is the refund processed?
After the product is returned, our finance team contacts the customer to process the payment. Refunds are processed within 48 hours after contact.
F. Is it safe to shop online?
Yes. All user and credit card data are encrypted. We combine various security systems and firewalls to protect our system and ensure your experience is secure.
G. How can I get more product information?
If you have any questions, we suggest contacting our team. Email requests may take up to 48 hours to be answered. Therefore, we suggest direct contact through our support via WhatsApp.
H. What does “Favorite” a product mean?
When an item is favorited, it is saved and you can view your list of favorite items by clicking on the heart at the top of the menu or through the favorites page.